Refund policy

Updated: 15 October 2026

You have 14 days from receipt of your order to exercise your right to cancel, without giving a reason.

1. How to make a return

  1. Write to support@loversparis.fr stating your order number, the item concerned and your choice: refund, exchange or credit note.
  2. Once your request has been approved, send the item back to:
    MSB ECOM, 5 allée des Souches, bâtiment bleu, 78260 Achères, France
  3. Use a tracked service: we cannot be held responsible for a lost return.

Items must be unworn, unused and in their original packaging. If their value has been reduced by handling beyond what is necessary to try them, a deduction may be applied.

2. Return costs

Return costs are your responsibility, unless the item is faulty or we made a mistake. In that case, the return is at our expense.

3. Refund, credit note or exchange

  • Refund: within 14 days of receiving and checking the return, to the payment method used for the purchase.
  • Credit note: valid for 1 year across the whole shop, if you prefer.
  • Exchange: subject to stock availability.

4. Personalised items

Personalised items (name, text, photo, engraving…) cannot be returned or exchanged, unless they are faulty or we made a mistake. In that case, we will remake or resend the item free of charge.

5. Damaged item or order error

Send us a photo of the item (and of the parcel if it is damaged) within 14 days of receipt. We will offer you a replacement or a refund, at no cost to you.

6. Two-year guarantee and legal rights

Our products are guaranteed for 2 years against defects: if an item develops a defect, contact us and we will replace it or refund you. This guarantee does not affect your statutory consumer rights.